The Comprehensive Guide to Customer Service For The 21st Century
- 500 essential tips, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty
- Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels
- A section dedicated to providing excellent customer service online
- A list of 50 Things Never to Do, to help avoid conflict and negative reviews Get ahead of the pack by learning how great customer service equals customer retention.