How Consumers Now Define a Good Customer Experience

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer. A new study of consumers in the U.S. and UK shows that the majority of shoppers today view customer experience as one of the most important factors when making purchasing decisions.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl