Chatbots Gaining Altitude


How do they really know? That’s the question that immediately comes to mind in reviewing the top-level data from Voxpro’s recent survey of customers and their relationship with chatbots. The data show that 68 percent of consumers haven’t used chatbots to contact a brand. About 1,000 people answered the survey. How reliable is that number, though? I’m not disrespecting Voxpro here — just the opposite. Isn’t it at least possible that some consumers have interacted with bots without realizing it?
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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