Consumers Becoming More Tolerant of Chatbots for Certain Tasks


If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers’ comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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