For Great Customer Experiences, Design Great Employee Experiences


“Customer experience” is the great watchword of 2018 — and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies’ strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found. Four out of five CX professionals predicted their brand would compete with rivals completely — or nearly completely — on CX by late 2019, Gartner reported.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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