How Committed Is Your CEO to a Great Customer Experience?


Consumers have been adopting disruptive digital technologies in their daily lives at a rapid pace. Customers went from being limited to brick-and-mortar stores to researching, comparing and buying a company’s products and services online. Along with those shifts came a change in how customers communicate with companies. Today, no matter what channel customers use to interact with a brand –phone, email, text, chat, online communities — companies must be able to create positive, consistent and engaging customer experiences.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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