Customer relationship management is a term you’ve likely heard if you have ever worked in the tech space. CRM software solutions have not always been as far-reaching as they are today. Over the last 40 years, CRM has evolved from a range of disparate business solutions developed for various customer needs. The earliest CRM tools were devices like Rolodexes. True CRM didn’t exist in earnest until the ’90s when innovators like Brock Control Systems began to explore the automation possibilities of new database systems.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl
