After having countless conversations with iPhone users in the last few days, I’ve concluded that Apple will sell loads of these new devices — but not as many as in the past. There are several reasons I’m expecting a downturn in iPhone sales. Among the top reasons are lack of support for 5G, lack of innovation, and high prices. I wanted to learn how users felt about trading up to the iPhone 11, 11 Pro or 11 Pro Max this year, so I spent hours over the weekend visiting shoppers in stores. What I learned was interesting and sometimes surprising.