Loyalty Matters: How to Build a Customer Retention Plan That Really Works

Most people follow a three-strike rule when it comes to company patronage. Only about 33% of customers will drop you if you give them bad service once. Excellent news, right? Verily. We’re living in an age of excellent customer service. More than 80% of Americans report that businesses are meeting or even exceeding expectations in customer service. But is 80% enough? Would 80% be enough for you to trust your doctor-recommended birth control? Even that 99.9% success rate birth control sometimes fails. How do you beat the numbers? Customer retention programs, that’s how. Below you’ll find some of the best
Source: showmoney

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