Many Shoppers Now Want Zero In-Store Human Interaction


The rise in consumer adoption of e-commerce in the wake of the pandemic is pushing the rebirth of brick-and-mortar stores as potential bastions of interactionless shopping that resembles an e-commerce experience. Amenities for redesigned in-store floor space include no-contact kiosks that offer circulars and coupons. Robot greeters and sales assistants to help maintain social distancing are also in some plans.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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