Salesforce has announced the addition of IoT Insights to Field Service Lightning. The new tool permits signals from IoT devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data. Service organizations can draw on those signals to anticipate and diagnose issues remotely, determine the source of the problem, and dispatch field service agents with the right skills and equipment to address the problem. It lets businesses reduce administrative work and focus on higher-value projects.
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