If you are experiencing issues with our services, please follow the steps below to troubleshoot and resolve common problems:

  1. Check Your ChatGPT Account Limits:
    • Ensure that you have not exceeded the daily usage limits of your ChatGPT account. Usage restrictions vary based on your subscription plan. For detailed information on your account’s limits, please visit OpenAI’s Help Center: OpenAI Help Center​
  2. Verify Your Internet Connection:
    • Confirm that your device is connected to the internet. A stable connection is essential for optimal performance.​
  3. Refresh Your Connection:
    • Restart your modem or router to re-establish a fresh connection. This can resolve connectivity issues that may be affecting service performance.​
  4. Clear Browser Cookies and Cache:
    • Over time, accumulated cookies and cache can interfere with website functionality. Clearing them can help resolve loading or formatting issues. Follow the instructions below for your specific browser:​
    • Google Chrome:
      • Click on the three dots in the upper-right corner and select “Settings.”
      • Navigate to “Privacy and security” and click on “Clear browsing data.”
      • Choose the time range and ensure “Cookies and other site data” and “Cached images and files” are selected.
      • Click “Clear data.”
    • Mozilla Firefox:
      • Click on the three horizontal lines in the upper-right corner and select “Settings.”
      • Go to “Privacy & Security” and scroll down to “Cookies and Site Data.”
      • Click on “Clear Data,” ensure both options are selected, and click “Clear.”
    • Microsoft Edge:
      • Click on the three dots in the upper-right corner and select “Settings.”
      • Navigate to “Privacy, search, and services,” then under “Clear browsing data,” click “Choose what to clear.”
      • Select the time range and ensure “Cookies and other site data” and “Cached images and files” are selected.
      • Click “Clear now.”
    • Safari (iOS):
      • Go to “Settings” > “Safari.”
      • Tap on “Clear History and Website Data.”
    For more detailed instructions, refer to your browser’s official support page or visit: Google Help
  5. Restart Your Device:
  6. Try Again:
    • After completing the above steps, attempt to access the service again to see if the issue has been resolved.​

Contact Support:

If the problem persists after following these steps, please reach out to our support team for further assistance. Provide a detailed description of the issue, including any error messages received and the steps you’ve already taken to resolve it.​

We are committed to providing prompt support and will work diligently to resolve your issue.