The Vital Role of Customer Service in the Sharing Economy


By 2022, the sharing economy is expected to double, reaching $40 Billion. Pioneers such as Airbnb and Uber are now global titans, taking in billions of dollars per year. From sharing furniture to sharing clothing, every industry seems to be trying to make its way into the lucrative sharing business. With the market becoming more saturated with products, how do companies differentiate themselves from their competitors? The answer: customer service. By 2020, customers will give more weight to customer service than to the price or product itself.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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