Using the Contact Center to Help Build Brand Loyalty


In 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases continues to grow, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase the very same products in a store. In person, it is very easy to verify the proper set-up and operation. The challenge with e-commerce is to find a way to deliver customer support with a similar personal touch and effectiveness.
Source: https://www.ecommercetimes.com/perl/syndication/rssfull.pl

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